Your satisfaction is guaranteed. Learn about our resolutions for different return reasons.
Money Back
Available for reasonable change of mind returns within 14 days.
Item Replacement
Default resolution for defective, damaged, or incorrect items.
Resolution Pathways
Damaged or Defective Items
Reason: Manufacturing fault or transit damage. Resolution: Immediate replacement with a new unit. If the unit is out of stock, a full monetary refund will be provided.
Incorrect Item Received
Reason: Fulfilment error. Resolution: We will pick up the incorrect item and deliver the correct one at no additional cost.
Change of Mind (Reasonable)
Reason: Customer preference. Resolution: Monetary refund to the original payment method, minus a nominal restocking fee. Item must be in original, sealed packaging.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-Returnable Items
- Personalized or custom products.
- Items on final clearance sale.
- Opened electronics or appliances where the factory seal is broken.
Impact on Loyalty Points
When an item is returned and a refund is issued, the loyalty points earned from that specific purchase will be deducted from your account balance. If points were already spent, the value will be deducted from the refund amount.
Final Inspection
All returns are subject to a final physical inspection by our technicians before a resolution (refund or replacement) is processed.